New report on the impact of community tech support in lockdown

Croydon's ClearCommunityWeb reflect on a year of digital inclusion work, at a time when the ability to get online changed lives.

We are proud to publish ClearCommunityWeb’s impact report for March 2020 to 2021. It has been an opportunity to reflect, share and celebrate the difference we have made during what has been an extraordinary year.

Despite the uncertainties and challenges, our numbers speak for themselves. We delivered 285 individual support cases for residents or referring partners via our Community Tech Support service, we trained over 280 people to use Zoom, delivered 27 Digital Life Skills webinars and launched our virtual Digital Awareness for Older People class, which has since become our flagship.

Our focus has been to help build confidence, be a safe space to ask questions and to increase awareness about online safety.

We also distributed devices within our local area to provide internet access for the first time to vulnerable adults. Volunteers joined the effort to help them get to grips with the basics and access other classes.

This inspired a recycling and upcycling scheme where members of the community donated their devices that were then refurbished or distributed – in three months we distributed 45 smartphones, 32 tablets, 18 desktops and 12 laptops!

We reached out to support other organisations as they adapted to a “new normal”, giving guidance and training as well as a suite of professional web services. Helping them continue to deliver their vital services at a time when they are needed most.

This paved the way for new partnerships and funding opportunities to launch a host of new programmes, short courses and webinars. Offering community-based learning in a positive and supportive space at the start of their digital journey.

“I feel a sense of pride in what I have achieved so far, but there is so much more I can learn. I want to continue this online journey. It has given me a new lease of life.”

As we round off the year, this report has given us an opportunity to pause, take stock and reflect on all our hard work and achievements.

Most importantly, it is a reminder of all the people at the heart of our work, driving us forward into the new year and beyond.

Read the impact report

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